Dynamics CRM is Microsoft’s customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through business intelligence, social insights and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. With sales force automation, Sales reps can concentrate on the things that matter most - building and strengthening relationships with....