Relationship Management

How Creativity Can Benefit Your Customer Service
How Creativity Can Benefit Your Customer Service Creativity is what is always behind the solutions to any seemingly impossible problem.  In the world of customer service, creativity means that your reps are adaptable and your company’s approach is leading-edge. It means you take customer feedback seriously and have the courage to try out-of-the-box strategies. Let’s take a look at how fostering these types of creativity in your team can benefit your customer servic
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Top Reasons to Move from Inside to Outside Sales
Top Reasons to Move from Inside to Outside Sales Finding out which sales model is superior between outside and inside sales is one of the fiercest debates among sales managers and representatives. Well, there isn’t a clear-cut conclusion to this debate because either model has its strong points.  Companies that focus on the inside sales model benefit from its high velocity and volume sales. Those that focus on outside sales appeal better to high acquisition costs and annual account value (ACV) clients. Here are the main differences between inside and outside sales:
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Why Creating a Customer Journey Map Is Essential In 2025
Why Creating a Customer Journey Map Is Essential In 2025 The global pandemic changed the way we live, and businesses worldwide were forced to transform their operations in a matter of days.  And all of these changes influenced the way buyers behave. Research shows that customer expectations have changed since the pandemic. Having a great product is no longer enough, and positive experiences are now essential. So, how can you provide consumers with a good experience in the future? Well, creating a customer journey map is a good place to start. In this article, we will explain what a customer journey map is, why you need one, and how to create....
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Why Still Bother With Gender Factor in Sales Communication in 2025
Why Still Bother With Gender Factor in Sales Communication in 2025 As a salesperson, you know your target audience inside out, don't you?  But when it comes to planning sales content that would hook them, how much attention do you pay to their gender? Men and women read and perceive information differently.  Depending on words, images, and meanings you use in a marketing message, its sales outcome may differ when read by either gender. Sure, customer types go far beyond gender.  However, the difference between female and male perception makes it challenging for sales representatives to come up with pitches that would resonate with their multi-gendered audience. Let's reveal these differences....
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The 50 Best Sales Books of All Time [By Category]
The 50 Best Sales Books of All Time [By Category] “Who has time for reading?” You may ask yourself every time you come across an article like this. Well, let me give you some names… Bill Gates reads more than 50 books per year. Elon Musk learned how to build rockets by reading books. Warren Buffett reads 5 to 6 hours a day. And the list just goes on and on. They are obvious proof that success is closely linked to reading. If they can make time for it, you can too. Here’s a list of the 50 best sales books of all time organized by categories. Pick up the right ones....
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