G2 currently has 567 different field service apps in its database. 

But don’t worry, I don’t think you’re going to need that many tools to do your job effectively!

I’ve done the research for you and whittled this large number down to the 7 best field service apps that will allow you and your team to boost productivity and generate more revenue.

Keep in mind that you may not need all 7.  

For example, some field service teams might need both a mapping software and a GPS fleet tracking tool, while having no need for an inventory management tool. Others would need just the opposite. 

In this guide, I’ll show you the main categories in field service tools and give you the inside scoop on the best software, their capabilities and features, and how you can utilize them to achieve better results for your field service technicians.

Not all FSM apps offer the same capabilities so it’s important to define and prioritize your needs before you make a purchase. There are different types of software that perform different tasks, so it's important to understand what each software does and does not do as you build your FSM software stack.

Some software provide multiple capabilities, while others have stayed more focused. So one app may do inventory and scheduling, while another may do scheduling and fleet tracking, but not do anything with inventory. 

You’ll also find that there are quality differences where some field tools offer a wide range of capabilities but only truly specialize in one of them.

Depending on your needs, sometimes a more basic tool will be all you need for a certain area, or in other cases your workflow will need the best-of-breed, specialized tool for your team to function at its best. The best practice is to do a trial and evaluate how they will fit into your overall tech stack, and get a better understanding of how a specific field service app type may make your field team get more done. 

Check out this quick guide to discover the 5 benefits of field service management software!

Badger Maps

Pricing: Business - $58/user/month, Enterprise - $95/user/month

Capterra Rating: 4.6/5

Get it: iOS | Android 

Badger Maps is a route-planning app that allows field service technicians to automatically plan, route, and maximize their time in the field, cutting down driving time by 20%. Badger Maps is an effective FSM solution that works great on both your mobile device and laptop.  

With capabilities such as route optimization, lead generation, map visualization, and automated data gathering from the field, Badger Maps helps you save time on your daily planning, maintain better relationships with customers, and generate more revenue.

Other capabilities like follow-ups and advanced reporting can be beneficial for both technicians and managers. They can help techs keep track of key customer information, equipping them with the data they need when dealing with their customers. For field service managers, Badger Maps provides them with important insights into their tech’s activities and performance in the field.

The average team of 10 field service techs saves up to 8 hours a week and sells $936k more the year they start using the app.

Technicians can mobilize their CRM system, with the app providing instant access to important customer information as they work in their territories. You can sync and leverage data in your CRM, all from your mobile device. 

You can also enable a two-way, real-time native integration with the most popular CRMs such as HubSpot, Salesforce, Zoho, Microsoft Dynamics, Insightly, NetSuite, and many more. 

Additionally, field sales teams increase their CRM usage by 50% when using Badger Maps.

Badger Maps reduces field service technician’s average drive time by 20% and frees up an average of 8 hours a week.  

Sign up for a free trial today or schedule a demo to see how you can improve your FSM processes with this field service routing and mapping app!

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Motive

Pricing: Contact for pricing information 

Capterra Rating: 4.5/5

Get it: iOS | Android

Motive, formerly called Keep Truckin´, is a comprehensive GPS fleet tracking tool used by more than 120,000 field service teams in industries such as trucking, construction, oil and gas, and agriculture. Motive can help field teams streamline their operations with their state-of-the-art fleet management capabilities. 

Their live GPS vehicle tracking feature allows you to follow the location of your vehicles in real time, with location updates sent to your device every two seconds. This can be a massive time-saver for technicians in the field who will be freed from having to update management on their status throughout the workday.

Safety is at the forefront of what Motive does and their AI Omnicam can help drivers eliminate blind spots and prevent accidents while on the road. The first-of-its-kind camera, which can be placed on the side or the rear of your vehicle, can detect bad driving behaviors 3-4 times more accurately than other systems, keeping you safe as you go about your work.

Motive’s preventative fleet management capabilities will allow you to accurately anticipate when maintenance is required on your vehicle. It will even identify the severity of your issues, allowing you to prioritize and plan accordingly.  

Service Titan

Pricing: Contact for pricing information 

Capterra Rating: 4.4/5

Get it: iOS | Android 

Service Titan is probably one of the more complete options on this list of field service apps. It provides a wide range of capabilities that include scheduling, dispatching, inventory management, CRM tools, and a route optimization feature.  

With that being said, one of their biggest strengths is their scheduling and dispatching feature. 

You can create schedules weeks or even months in advance which will ease your planning processes. What’s more, you can add tags to each job which include what types of tools you need, the urgency of the task, its value as a revenue creator, and much more. You can capture customers on your website, social media platforms, and on Google.

Their dispatch board can provide you with a great overview of all of your jobs and the drag-and-drop functionality is great for moving around jobs or technicians at the last minute. The job confirmation feature allows customers to send appointment confirmations via text message, saving everyone involved time that is often lost with no-shows or late cancellations. 

As discussed above, you shouldn’t rely on one tool to solve all of your problems. This tool can be a great option for your scheduling and dispatching requirements, however, you may need to combine it with one of the other tools on this list if you are in need of their capabilities.

This field service tool is constantly being updated and new versions are launched seasonally four times a year. 

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Zuper

Pricing: Contact for pricing information 

Capterra Rating: 4.5/5

Get it: iOS | Android

Zuper is a field service management tool that offers features such as scheduling, dispatching, and invoicing, yet where it really specializes in is its excellent work order management capabilities. With Zuper, you can easily manage and organize your work orders from start to completion.

Zuper allows users to create custom filters and assign tasks by technician, location, due date, status, and priority level. You can also include photos, videos, or files and communicate with a built-in chat. The customization options are simple and easy-to-use, making and its implementation incredibly intuitive. 

The customer portal is an ideal way for you and your customers to stay in contact. Customers tend to prefer to do their business online instead of speaking to a technician over the phone, and the easy to use customer portal Zuper has on offer makes this process seamless for its users.

Zuper supports a wide variety of industries such as manufacturing, HVAC, solar, and more.

Salesforce

Price: Contractor - $50/user/mo, Contractor Plus - $75/user/mo, Dispatcher - $165/user/mo, Technician - $165/user/mo, Field Service Plus - $220/user/mo

Capterra Rating: 4.4/5

Get it: iOS | Android

Salesforce Field Service, mainly built for large enterprises with large field services teams, caters to various industries such as automotive, education, and media. Being one of the industry leaders in the CRM space, Salesforce is an excellent choice for field service teams who need a robust and customizable CRM system. 

The Einstein Service Agent feature is a modern, AI-powered chatbot that has the ability to understand and take action on a broad range of customer service issues. Whereas most chatbots are extremely limited in what they can do, the Einstein Service Agent can analyze your customer’s message and autonomously determine the next actions needed. Its messaging can be personalized in your brand's voice, while also gleaning information from customer’s purchase history and your knowledge base articles. 

The Callvu AI in Customer Service report found that 81% of people surveyed would prefer to wait for a human to resolve their problem instead of talking to a chatbot. There is clearly an appetite for more personalized interactions online and Salesforce is going a long way to address that with their generative AI capabilities. 

The Salesforce platform is loaded with capabilities that include asset management, appointment scheduling, incident management, and much more. For features it doesn’t provide, Salesforce offers a wide list of integrations that you can choose from. As field service teams usually require a few different tools to add to their tech stack, being able to integrate and maximize the potential of different tools can be a game changer.

Check out our list of the 27 best Salesforce integrations here!

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Limble

Pricing: Basic - Free, Standard - $28/user/mo, Premium+ - $69/user/mo, Enterprise - Custom Quote

Capterra Rating: 4.8/5

Get it: iOS | Android

Limble is a software solution designed to help field service teams manage and streamline their maintenance operations. 

It is the perfect tool for teams working in industries that rely on machinery and equipment to function correctly. 

You can easily organize and track your assets with the flexibility to monitor different assets in different ways, however you want. Limble’s preventive maintenance feature allows you to automatically schedule maintenance works, ensuring you are consistently on top of repairs. 

Stopping breakdowns and equipment failures from happening before the problem is apparent to the human eye is an important capability that Limble has to offer. This can help both you and your customers save time, meaning your customer will be delighted with your service and you will be delighted with your increased revenue from repeat customers.

Limble is capable of generating detailed reports on work order completion rates, asset performance, maintenance costs, and more. These insights will allow you to make informed, data-driven decisions that will help you optimize maintenance operations, something which is critical for companies who are availing of your services.

Quickbooks

Pricing: Simple Start -$15/mo, Essentials -$30/mo, Plus -$45/mo, Advanced -$100/mo 

Capterra Rating: 4.5/5

Get it: iOS | Android

Quickbooks is a leader in the financial management space and their main goal is to simplify accounting tasks, which they do ever so well. They offer a wide range of financial services that include invoicing, bookkeeping, proposals, expense tracking, and more. 

Designed for small to medium-sized field service businesses, they have recently launched Quickbooks Online Advanced which offers more capabilities for larger teams with more complex needs.

You can send payment reminders to your customers easily within the app with the ability to set up recurring automatic invoices on any schedule you choose. Field teams can ensure their branding remains on point with the option to create custom invoices that allow you to include your logo and brand colors. Real-time tracking allows you to know when your customers see their invoices and submit a payment.

They also offer an inventory management feature that comes with its Plus or Advanced payment plans.

With so many different types of FSM software available to you, it’s critical to research the exact type of features you need for your field service team. Efficiency is so important in the field service industry and teams that don’t take advantage of FSM tools are at risk of leaving a lot of money on the table.

If you want to learn more about these tools, many offer free trials, and most offer demos. Talk to their sales teams to get a better idea of the product on offer and see if it’s a good fit for your field service team.

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