Human relationships are an essential part of sales. Many buying decisions are based on how reliable and trustworthy a sales person is in the eyes of the customer. Currently, these relationships largely rely on human interactions since technology is still not able to fully imitate human behavior. However, what would happen if salespeople could one day be replaced by robots that are twice as productive and cost half as much? The buying process is already largely automated. In fact, McKinsey estimates that, by 2020, customers will manage 85% of the relationship with a company without interacting with a human....